The IRS Independent Office of Appeals has come under some criticism, most recently by members of the American Institute of Certified Public Accountants. But Appeals claims it’s “taking important steps to expand communications with external stakeholders and to improve taxpayer access.” It has just released its fiscal year 2023 Focus Guide, which provides details on four priority areas: 1) taxpayer experience, 2) quality case resolution, 3) engaged, diverse and highly skilled workforce, and 4) effective business processes. Chief Andy Keyso says his office plans to build on past accomplishments and apply lessons learned during the COVID-19 pandemic. Focus Guide: Call or visit our website for more information!