The IRS is set to hire a new wave of customer service reps, to end staff shortages and ensure taxpayers can access the help they need. That’s one of the key purposes of the $80 billion allotted to the agency as part of the Inflation Reduction Act. “If the IRS does not make significant changes, these staffing shortages will compound and pose significant threats to the U.S. Treasury and harm taxpayer services and taxpayer rights,” warns National Taxpayer Advocate, Erin Collins. A major goal stated in the IRS 5-year strategic plan is to focus on its staff as a way to retain talent. They seek a culture that “empowers employees to maximize their potential” and “exceeds employee expectations.”  Call or visit our website for more information!